DO I NEED TO REGISTER TO MAKE A PURCHASE?
No, to make a purchase you can do it without having to register as a customer. You only have to add your necessary data so that we can manage the shipment. With this purchase method you will not need to add passwords but if you buy without registering, you will not be able to review your past orders and purchases.
WHAT ADVANTAGES DO I HAVE WHEN I REGISTER ON THE RITTAGRAF WEBSITE?
If you register on our website you can access the customer panel. You can review previous orders and purchases. In some cases it is very useful if you want to repeat a product that you bought, it went well and you do not remember. You can also accumulate favorite products and comments. Through your account you can manage your addresses and check the status of your orders. It will also help us to get to know you better and give you a better service.
HOW CAN I REQUEST AN INVOICE?
Yes, you can request an invoice from us. At the time of confirming the order and making the payment, you have the option of indicating a personal or company VAT (NIF). That is the indication that you need an invoice, either in your name or in the name of a company. Please note that the automatic receipt for your purchase is not an invoice from the legal circle. We will send you the invoice by email and/or you will receive it printed inside your package. If you did not register your billing information during the purchase, you can ask us for an invoice as long as you can indicate the order number and that the fiscal year is not already closed.
HOW CAN I ADD PRODUCTS TO MY SHOPPING CART?
Every time you choose a product you want to purchase, click on the "add to cart" button. In the upper right corner of the page there is a drawing of a shopping cart and a number indicating the number of products you have added to your shopping cart. Once you have finished choosing, click on the drawing of the basket and click on the “confirm” option. It will take you to a summary where the added products, prices and quantities are specified. You can modify your order, add or modify your data before making the payment.
MODIFY OR CHANGE A PURCHASE ORDER
If you have not yet made the payment, you can modify your shopping cart as many times as you want. Remember that if you are not registered, you will not be able to save your purchase data to continue later.
HOW I CAN PAY?
On our website you can make direct payment by credit card, Paypal or bank transfer (shipping may take a little longer).
CAN I BUY AND PICK UP AT THE PHYSICAL STORE?
Yes. You can buy all the products you want and pick them up at our store. You just have to indicate - pick up in store- at the time of making the payment. If you want to use this shipping method, please make sure that we have been able to prepare the order before you come to pick it up.
CAN I RECEIVE A PACKAGE TO AN ADDRESS DIFFERENT FROM THE BILLING ADDRESS?
Yes. Rittagraf will send the package to the address you specify. In your customer account you can add as many addresses as you want. Using the one you need at all times.
DO THE PRICES INCLUDE VAT?
Yes, all the prices you see on our website include the relevant taxes (Spain).
HOW MUCH WILL SHIPPING COST?
We have several rates that you can see in our shipping rates section.
Rates vary depending on purchase volume and destination. When ordering, the price is automatically calculated based on these parameters. For orders outside the peninsula, please consult us for a quote.
I HAVE ALREADY MADE THE PAYMENT. WHAT SHOULD I DO NOW?
You do not have to do anything, we take care of everything. If the purchase process has been successful, you will receive an automatic payment confirmation message. From that moment on, the Rittagraf team will be in charge of managing your order to start it up as quickly as possible so that you can receive it as soon as possible.
HOW CAN I CHECK THE STATUS OF MY ORDER?
In your customer account area of our website you can access all the information and status of your orders. To access these fields, you must be registered. If you have made a purchase without registering, you will not be able to access this information.
IN HOW LONG WILL I RECEIVE MY ORDER?
Once we receive the proof of payment we start to manage your package. In 24-48 hours we will prepare your order. Once prepared, the shipment will be collected and processed. The delivery time will depend on the rate contracted at the time of placing the order, which can be from 24 to 72 hours (working days). The entire process, from payment to delivery, can range from 48 to 120 hours, but the vast majority of deliveries are made between 24 and 48 hours (working hours) from the time of payment. If it is a custom or a personalized service, the shipping time is different from that of a material. In each customizable product we indicate estimated manufacturing times that must be added to the shipping times.
WHAT CAN I DO IF THE INDICATED DELIVERY TIME HAS PASSED AND MY ORDER HAS NOT BEEN DELIVERED?
Before making any claim, it is important to make sure that you have not received any notice from your delegation in charge of the delivery or that a family member or neighbor has not picked up the package in your absence. If you have verified this and you are sure that the delivery time indicated in the delivery of your package has passed, it is best to contact us at email@example.com
At Rittagraf we work with those companies and human teams that have shown us efficiency in management and therefore we trust their work. Once the package has left our facilities, we cannot be held responsible for all possible incidents arising from problems or accidents that are beyond our control, but we can process the relevant claim with our transport delegation.
I WAS EXPECTING SEVERAL PACKAGES BUT THEY HAVE DELIVERED ONLY ONE PART, WHAT HAPPENED?
If the order includes several packages, it could be the case that you receive it in two different deliveries. Wait a reasonable time before claiming the delivery. If you are not sure how many packages we have sent you, you can ask us.
I WANT TO BUY A PRODUCT BUT THE WEBSITE INDICATES THAT IT IS SOLD OUT. WHAT I CAN DO?
Keep in mind that at Rittagraf we constantly replenish stock and it could be the case that we have already replenished the material but the stock update has not been effective on the web. It is best that you contact us directly to find out how soon we will have it available or what delivery provision we have.
CAN I BUY ALL THE PRODUCTS I SEE ON THE WEB IN THE PHYSICAL STORE?
Yes. All the catalog you see in the online store you can see and buy directly in our physical store. The stock of our products is limited, although the fact that they appear on the web implies that they are in stock, it is possible that they are sold minutes before in the physical store and, although it is not usual, there is always the possibility of error.
CAN I REQUEST A SHIPPING OUTSIDE SPAIN?
Yes. Rittagraf ships to practically the entire European Union (not imports). For shipments outside the peninsula, the rate is much more specific and according to the weight and volume of the order. For these cases and to place orders to places that do not appear in any of the above tables, contact directly by email at firstname.lastname@example.org
SHIPPING TO THE CANARY ISLANDS
At this time we do not carry out the procedures for direct shipments to the Canary Islands. Yes, we can offer the option of sale to the Canary Islands (with the conditions of sale under the current legal conditions) as long as it is the client who manages all the procedures with his courier and transport company, always providing all the data corresponding to the justification purchase subject to importation.
For this type of shipment it is necessary to contact Rittagraf directly through email@example.com
SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION
We currently do not manage shipments outside of Europe. We hope to be able to meet this demand in the not too distant future. For more specific questions you can contact firstname.lastname@example.org
WHAT CAN I DO IF MY PURCHASE IS NOT WHAT I EXPECTED?
At Rittagraf we work so that this does not happen. On our website, all products are accompanied by photographs and detailed descriptions. We understand that the customer reviews all this information before making a purchase. We can help and advise you on your purchase but we cannot be held responsible if the product does not live up to your expectations, as long as it is in good condition.
WHAT DO I DO IF MY PACKAGE HAS ARRIVED BROKEN OR SOME MATERIAL IS NOT IN GOOD CONDITION?
We are very sorry that this has happened. We always protect and pamper our shipments because we understand the value of what our customers are buying. The first of all would be to contact us either by phone or via email email@example.com. For more information review our return policy.
CAN I PLACE AN ORDER AND SHIP TO MY OWN CARRIER?
Yes there is no problem. You can hire your own courier service. You simply have to make sure that the package is going to be prepared before requesting the collection of the carrier. It is essential that the carrier indicates which package is coming to collect. To avoid merchandise incidents, packages will not be delivered under any circumstances to couriers or carriers that do not specify what they are picking up. Rittagraf will prepare the package with the same security and delicacy measures with which we make our shipments. In this case, we will charge a small parcel cost. Rittagraf will not be held responsible for the mismanagement of the collection requested by a customer. The labels and address management of these packages will be borne by the customer.
SHIPMENTS TO PO BOXES
We do not ship to PO boxes, only to postal addresses.